Refund Policy

Article 1 (Scope)

This policy applies to refunds of licenses and credits bought on Trioly.

Article 2 (Licenses — before download)

Within 7 days of purchase, if the original has not yet been downloaded, the full amount is refunded.

Article 3 (Licenses — after download)

Once you start downloading the original, supply of digital content has begun, so withdrawal is restricted (Korean E-Commerce Act Article 17(2)). The Company offers free previews before purchase, shows this fact next to the payment button, and takes payment only after the buyer ticks a box to agree. However, if the content differs from its description or the file is damaged and unusable, you may claim a refund within 3 months of receipt (within 30 days of learning of it).

Article 4 (Bundle purchases)

Discounted bundles (collection bundles) are refunded only as a whole bundle. If even one item in the bundle has been downloaded, Article 3 applies.

Article 5 (Refunds for rights issues)

If purchased content is found to infringe someone else's rights and is taken off sale, the Company refunds the license fee and gives notice to stop using it. It also explains how to handle work already made.

Article 6 (Business AI training access)

AI training access for which access (delivery of the original) has started is not refunded. Data mission deposits follow the mission terms.

Article 7 (How refunds are made)

Refunds go back to the payment method used; card refunds may take 3–7 business days depending on the card company. Purchases made with credits are refunded in credits.

Article 8 (Country rules)

Consumers living in the EU may withdraw within 14 days without giving a reason. However, once a download has started after they expressly agreed to the immediate supply of digital content and acknowledged that they thereby lose the right of withdrawal, they cannot withdraw, and the Company confirms this consent by email. In other countries, local consumer protection law applies where it is more favourable than this policy.

부칙

This policy takes effect on the day the public beta opens.

If the language versions differ in meaning, the Korean original prevails (except where that would disadvantage a consumer).